Service

With a single contract you get total assurance,  giving you prompt and proficient support via remote access, telephone or on-site support for a convenient fixed monthly payment.

During the first few weeks of any new contract we spend time stabilising your system and applying any fixes.  Ongoing support includes monitoring and pre-empting potential problems while giving you the full IT support you need… but if you saw everything we did, we wouldn’t be doing our job.

All issues are intelligently prioritised, using the tracking system built into our Customer Relationship Management software, automatically keeping you up to date by email as issues are attended to. Our systems ensure guaranteed fix times are met and provide detailed reporting of your business’ IT issues.

Whether you simply want to change your view in Word or integrate a new accounting package, our patient and friendly staff will guide you through the process.